A customer account facilitates and shortens the ordering process:
You can create your customer account during your first order.
If you do not receive the requested password email, please also check your spam folder. Please take into account that the link contained in the e-mail is only valid for a few hours. It is also possible that you had accidentally entered a typing error in your mail address. In that case, please contact us by phone or e-mail so that we can correct the address if necessary.
Please contact us by phone or e-mail.
In the Stretta Shop, there are various search options available to you, depending on your individual needs:
The filter tree appears on the left-hand side of the page All scores. The different facets of the filter tree can be combined with each other in any way and allow you to refine your search in the shop more and more.
You are looking for sheet music for soprano and organ for a wedding?
Are you looking for piano schools for children?
Looking for shanties for your male choir?
Please note that you have to remove filters to get to other search results. The easiest way to start a new search via the filter tree is to click on All scores.
Please first check whether you still have a preset activated in the filter tree (on the left of the website) and then restart the search. If you still cannot find the desired article, we will be happy to research this for you. Please contact us by telephone (+49 (0)9306 98522-0) or E-Mail ([email protected]).
For some orchestral works, the respective publisher only provides the orchestral material on loan. You can find more information under Sample score/ Rental material.
Unfortunately, we cannot supply sample scores. However, you can get an impression of the scores by looking at the preview pictures on the item pages in the shop. If no thumbnails are displayed, please contact us by tel. (+49 (0)9306 98522-0) or E-Mail ([email protected]) and we will put them on our website as soon as possible.
The publishers only provide sheet music for some works, especially conducting scores and orchestral material, on loan. You cannot order such rental material from us. However, we will be happy to give you the names of the responsible contact persons at the music publishers. Please contact us by phone (+49 (0)9306 98522-0) or by e-mail ([email protected]).
We are bound by the publishers' specifications for the specified minimum order quantities. This applies to choral scores as well as to individual parts of ensemble or orchestral works.
If the actual number of parts required is significantly less than the minimum order quantity, please contact us by phone (+49 (0)9306 98522-0) or e-mail ([email protected]) In some cases, publishers sell smaller quantities with a certain surcharge.
With this payment method, the invoice amount is due after receipt of the goods. With the shipment of your order your invoice will be sent to you by e-mail. You will find it also in printed form in the package.
If you cannot select this payment method, please contact us by phone (+49 (0)9306 98522-0) or e-Mail ([email protected]) . We will be happy to check the cause and, if necessary, create the order with this payment method for you.
Please note: For new customers ordering download items, the payment method Invoice is deactivated by default.
You will find the bank details for the transfer in your invoice, which you will receive after your order has been dispatched. If you no longer have the invoice at hand, please contact us by phone (+49 (0)9306 98522-0) or e-Mail ([email protected])
In addition to invoice, you can also choose direct debit, PayPal or your credit card as a payment method. You can find more information here: Payment and shipment.
The delivery time for each item can be found on the respective item page. We try to guess your country from the browser data transmitted. If the country does not match the desired delivery country – e.g. because you are accessing our site from a company network – you can change the setting via the link in the delivery time information.
If you want to be sure whether we can deliver a desired item by the required date, please contact us by phone (+49 (0)9306 98522-0) or e-mail ([email protected]) . We will be happy to check whether we can make an immediate partial delivery.
If you have already received a shipping confirmation some time ago, but have not yet received a delivery, please contact us by phone (+49 (0)9306 98522-0) or e-mail ([email protected])
We ship your orders from Eibelstadt, Lower Franconia, Germany. When shipping to other countries, the delivery time may therefore increase by a few days.
We will send your order climate neutral by letter post (Deutsche Post) or by DHL parcel.
You can, return the ordered items to us within fourteen days of receipt. Please enclose a copy of the invoice with the return. This will enable us to process your credit note more quickly. You can also use this sample cancellation form.
If it is not possible to enclose the invoice or a copy, please write your name, address, and order or invoice number on a piece of paper and enclose this with the return.
The return address is:
Stretta Music GmbH
Ochsenfurter Straße 6
Please remember to put sufficient postage on your shipment.
We will confirm receipt of the return by e-mail. If the goods have already been paid for, you will of course receive a corresponding refund immediately.
You can download your download items immediately after completing your order. You will also find the links to your downloads in an email you receive immediately after your order. Please note that the download links expire after 24 hours. If you have a customer account, you can also access your download editions later; however, this only applies to articles from our own edition (Stretta-Verlag).
To check your remaining download credit, please log in to our website. When you open any download article, you will find one of the buttons Buy article with Stretta subscription or Buy with download points. Click on the button and your current download balance will be displayed. Only when you confirm the purchase will the points be charged to your account.
Unfortunately, we are not yet able to offer gift certificates. However, we are currently revising our voucher system in the shop so that in future you will be able to order and redeem gift certificates/vouchers quickly and easily via our website.
You are welcome to send us an e-mail to [email protected]. Please write a matching keyword for your question in the subject line and mention your full name next to your concerns in the email. We will then be happy to get in touch with you.
The Stretta team is also available for you by phone at 0049 (0) 9306 985 220 at the following times:
Mon – Thurs: 08:00 – 17:30 hrs
Fri: 08:00 – 16:30 hrs
Sat: 09:00 – 12:00 hrs